ADVERTISER DISCLOSURE
AcclaimVisa.com is an independent, advertising-supported web site. AcclaimVisa.com is compensated by the credit card issuers whose offers appear on our site. This compensation can impact how and where credit products appear on our site, including, for example, the order in which they may appear within product listings. AcclaimVisa.com does not offer, review or present all available credit offers.

Discover Takes First Place in Credit Card Study

[Tuesday, December 30th, 2014]

When it comes to managing your credit card account online, Discover is tops. That’s according to the Keynote Scorecard, which recently ranked Discover card number one in its annual study of credit card websites and online experience.

Discover carries a full suite of consumer credit card products, including student credit cards, travel rewards credit cards, and secured credit cards for customers rebuilding their credit.

Keynote looked at the top nine U.S. credit card issuers’ websites and reviewed them according to four criteria: functionality; ease of use; privacy and security; and quality and availability. They organized website capabilities according to five everyday user requests: getting a card, paying bills, looking up information, accessing customer service, and adding value. Discover came out number one in accessing customer service and adding value.

Said Mike Boush, vice president of e-business at Discover, “more customers than ever interact with Discover via the website and mobile, so it’s critical that we deliver an outstanding digital experience every time.” He said the Keynote survey results validate the company’s success in meeting that goal.

Some of the popular features on Discover.com include:

  • Free FICO scores for all customers. These scores are available every month via paper statement or online statement. The scores are updated regularly and reflect customers’ creditworthiness. The federal government recently urged all credit card issuers to provide members with free access to their credit scores, something that Discover was already doing.
  • Spend analyzer graphic to help folks see where their money is going, and what they are spending where. Charts and graphs show what categories people are spending in and help users take control of their spending and follow abudget if they so desire.
  • Online statements and activity. Cardholders can get their statements online anytime and see the most recent activity on their card. Up to two years’ worth of statements are available and people can view all transactions that happened during that time period. If people are enrolled in paperless statements, they can access PDFs of those statements for the past seven years.
  • Alerts provide members with updates on transactions, payments, and rewards, keeping them informed of their account activity in real time.

Ben Rushlo, vice president of analytics at Keynote, said that Discover stands out from other card issuers in several ways. One of those is that the site shows scheduled payments and has a direct link to payment history on their secure member homepage. “In the hyper-competitive credit card marketplace, improved ease of use, credit

Copyright © 2006-2017
AcclaimVisa.com.
All Rights Reserved

AcclaimVisa.com is an independent, advertising-supported web site. AcclaimVisa.com is compensated by the credit card issuers whose offers appear on our site. This compensation can impact how and where credit products appear on our site, including, for example, the order in which they may appear within product listings. AcclaimVisa.com does not offer, review or present all available credit offers.

All the credit card information presented without warranty and can change. To confirm the terms and conditions click the "Apply Now!" button and review the current information on a secure credit card terms page. AcclaimVisa.com can be compensated by the credit card issuers when visitors apply for a credit card through this website.

* The acclaimvisa.com webpage is a free service and an information resource for credit cards and financial products and services available to eligible United States consumers. acclaimvisa.com does not offer any warranties and is not a direct service. There are no guarantees for approval or offers when applying for a credit card. Please refer to the application if you would like more information on each credit card. When you click "Apply" for a particular credit card, please take the time to review the terms and conditions of the product/service at the issuer's website. All logos on the acclaimvisa.com website are property of their respective owners.