ADVERTISER DISCLOSURE
AcclaimVisa.com is an independent, advertising-supported web site. AcclaimVisa.com is compensated by the credit card issuers whose offers appear on our site. This compensation can impact how and where credit products appear on our site, including, for example, the order in which they may appear within product listings. AcclaimVisa.com does not offer, review or present all available credit offers.

Citi Comes In First For Customer Satisfaction

[Tuesday, December 12th, 2017]

The American Customer Service Index (ACSI) has named Citibank number one for the second year in a row. The card issuer was lauded for many improvements to their products and network, as well as mobile enhancements that make life easier for cardholders.

Will Howle, president of US retail banking at Citi, said the company is grateful to their customers for their continued loyalty. “This number one ranking speaks to our unwavering commitment to our customers, from the moment they walk into a branch, log in online, or engage with us digitally on their smartphones.”

The first-place ranking speaks to the ease of understanding information and staff courtesy, but that’s only the tip of the iceberg when it comes to what Citi gives their customers. The bank and credit card issuer also offers many no-fee or low-fee credit cards, as well as balance transfer cards with low fees and long promotional periods with no interest charged.

Citi has a range of credit cards with many rewards options, including cash back, points, and frequent flyer miles, making it a popular option for those in the market for a high-value rewards credit card.

New features add to customer satisfaction

Competitive interest rates, an easy-to-use website, the ease with which folks can add or change accounts, and the speed of transactions all added to the top rating given to Citi. This year, Citi partnered with Zelle to allow customers to easily make person-to-person payments, and expanded their fee-free ATM network. Customers can get cash from ATMs without paying a fee at various CVS, Costco, Target, Duane Reade, Rite Aid, and Walgreens locations across the United States.

The Citi mobile app lets cardholders securely transfer funds, manage balances, and perform other account maintenance functions from their mobile devices; new functionality was added this year specifically for iPhone users. And new security features allows folks to freeze their accounts in case they lose or misplace their cards, protecting them from fraudulent charges.

Citigold gives customers a personalized service experience with Citi Wealth Management, and Citi Priority offers clients on-demand financial guidance, digital tools, and enhanced benefits.

The 2017 ACSI looks at banks, credit unions, health insurance providers, property, casualty, and life insurance companies, and Internet investment services.

Copyright © 2006-2018
AcclaimVisa.com.
All Rights Reserved

AcclaimVisa.com is an independent, advertising-supported web site. AcclaimVisa.com is compensated by the credit card issuers whose offers appear on our site. This compensation can impact how and where credit products appear on our site, including, for example, the order in which they may appear within product listings. AcclaimVisa.com does not offer, review or present all available credit offers.

All the credit card information presented without warranty and can change. To confirm the terms and conditions click the "Apply Now!" button and review the current information on a secure credit card terms page. AcclaimVisa.com can be compensated by the credit card issuers when visitors apply for a credit card through this website.

* The acclaimvisa.com webpage is a free service and an information resource for credit cards and financial products and services available to eligible United States consumers. acclaimvisa.com does not offer any warranties and is not a direct service. There are no guarantees for approval or offers when applying for a credit card. Please refer to the application if you would like more information on each credit card. When you click "Apply" for a particular credit card, please take the time to review the terms and conditions of the product/service at the issuer's website. All logos on the acclaimvisa.com website are property of their respective owners.

Disclosure: Not an access card.