ADVERTISER DISCLOSURE
AcclaimVisa.com is an independent, advertising-supported web site. AcclaimVisa.com is compensated by the credit card issuers whose offers appear on our site. This compensation can impact how and where credit products appear on our site, including, for example, the order in which they may appear within product listings. AcclaimVisa.com does not offer, review or present all available credit offers.

Chase is Tops in Mobile Banking

[Tuesday, June 17th, 2014]

When it comes to mobile banking, Chase knows how to take care of their customers. The bank and credit card issuer shared the top spot in Forrester Research’s 2014 Mobile Banking Functionality Benchmark for the third year in a row.

Consumers increasingly rely on their smartphones and tablets to do their banking on the go. Apps that let people check balances, transfer funds, deposit checks and schedule bill payments allow bank customers to skip long teller lines and driving to branches, making life easier.

Bill pay, transfers and ATM lookup are standout features

Forrester lauded Chase for their “strong transactional features,” including bill pay, person-to-person payments, transfers, and links to further information, including ATM lookup. On a scale of 100, Chase scored a 69, tying with another bank for the number one spot out of five major banks.

Forrester measures mobile banking functionality according to three steps: defining the user experience, scoring all the bank’s services in 35 separate categories, and then ranking the five banks according to total score.

Mobile redesigns streamline functionality

Chase recently redesigned their mobile app for iPhone, giving it an updated look and increased user functionality. Navigation was streamlined and made more intuitive, making it easier for people to find their balances and account activity.

Citi also updated their mobile app recently, to improve customers’ experience and add features to make bill payment, mobile deposits and transfers easier for their customers.

Tablets, smartphones and laptops replace tellers

With so many features available via mobile app, people can do more and more of their banking right from their tablet, smartphone or laptop.

People are getting used to banking remotely, as well as using their phones to make purchases. Online shopping and banking has revolutionized the payments industry, making it less necessary for people to make a trip to the bank.

Mobile check deposits replace one common chore that folks had to go to the bank for. Standing in line at the teller window may be on its way out, especially as banks turn their focus to improving and updating their mobile apps.

Gavin Michael, Chase’s head of digital and community banking, said that Chase is committed to improving the customer experience. “Our customers love the capabilities of Chase Mobile,” he said.

Copyright © 2006-2017
AcclaimVisa.com.
All Rights Reserved

AcclaimVisa.com is an independent, advertising-supported web site. AcclaimVisa.com is compensated by the credit card issuers whose offers appear on our site. This compensation can impact how and where credit products appear on our site, including, for example, the order in which they may appear within product listings. AcclaimVisa.com does not offer, review or present all available credit offers.

All the credit card information presented without warranty and can change. To confirm the terms and conditions click the "Apply Now!" button and review the current information on a secure credit card terms page. AcclaimVisa.com can be compensated by the credit card issuers when visitors apply for a credit card through this website.

* The acclaimvisa.com webpage is a free service and an information resource for credit cards and financial products and services available to eligible United States consumers. acclaimvisa.com does not offer any warranties and is not a direct service. There are no guarantees for approval or offers when applying for a credit card. Please refer to the application if you would like more information on each credit card. When you click "Apply" for a particular credit card, please take the time to review the terms and conditions of the product/service at the issuer's website. All logos on the acclaimvisa.com website are property of their respective owners.